Refund policy

At Elegans Solis, we want you to truly love what you receive. Every product is carefully made and packaged with intention, and your experience matters to us.

Because our products are crafted in small batches and are personal-care items, we are unable to accept returns once an order has been opened or used.

If something arrives damaged, leaking, or incorrect, please reach out to us within 7 days of delivery. We’ll gladly review the issue and make it right with a replacement or store credit where appropriate.

We encourage you to double-check your order before placing it, and if you’re unsure about anything, feel free to contact us — we’re always happy to help guide you before you buy.

Thank you for supporting a small, intentional brand. Your trust means everything to us